Service Desk Specialist
Company: VirtualVocations
Location: Jackson
Posted on: November 11, 2024
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Job Description:
A company is looking for a Service Desk Specialist to assist
with IT support for their Defense Logistics Agency contract
remotely.
Key Responsibilities
Assist in managing a ticketing system and perform queue management
within ServiceNow
Provide end-user customer service and monitor IT applications for
performance issues
Generate regular and ad hoc reporting of metrics as required
Required Qualifications
Some college experience and six months in a related IT position
Must possess a 8570 IAT Level 2 certification and corresponding CE
requirement
Must have IT-II security clearance or a current NACLC
Experience providing customer service in a help desk
environment
Ability to work independently and as part of a team
Keywords: VirtualVocations, Hattiesburg , Service Desk Specialist, Other , Jackson, Mississippi
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