Contact Center Customer Experience Manager
Company: VirtualVocations
Location: Jackson
Posted on: November 19, 2024
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Job Description:
A company is looking for a Contact Center Customer Experience
Manager to oversee customer relationship management and lead a team
of customer support supervisors.
Key Responsibilities
Oversee daily operations of the contact center, managing inbound
and outbound communications
Lead and coach a Customer Care team to ensure exceptional service
and meet performance goals
Resolve complex customer issues and collaborate with various teams
to enhance customer service procedures
Required Qualifications and Education
Bachelor's degree or equivalent experience
5 years of progressive customer service experience, preferably in a
contact center
Prior experience managing direct reports in a multi-channel remote
contact center environment
U.S. citizenship due to contractual requirements
Experience using NICE CXone is preferred
Keywords: VirtualVocations, Hattiesburg , Contact Center Customer Experience Manager, Executive , Jackson, Mississippi
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