Digital Customer Success Program Manager
Company: VirtualVocations
Location: Jackson
Posted on: November 8, 2024
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Job Description:
A company is looking for a Program Manager - Digital Customer
Success to enhance customer experience and value realization
through digital strategies.
Key Responsibilities
Drive customer onboarding, adoption, retention, and success through
digital programs
Innovate and manage outreach campaigns based on data signals and
customer segmentation
Identify opportunities for increased customer engagement and
feature adoption
Required Qualifications
3-4 years of relevant experience in customer success, account
management, or project management, preferably in a SaaS
environment
Understanding of Search and AI technologies in enterprise
settings
Experience in scaling outreach campaigns from small to large
cohorts
Proven ability to manage customer engagements to completion and
satisfaction
Familiarity with Algolia, Gainsight, and ThoughtSpot is a
benefit
Keywords: VirtualVocations, Hattiesburg , Digital Customer Success Program Manager, Executive , Jackson, Mississippi
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